Managed IT Services
With staff that are knowledgeable and resourceful, OmniServe IT has an IT team that is ready to support all of your IT needs. From a help desk phone call, to plananing, designing, and implementing new software, and much more. OmniServe IT is your one stop shop for IT solutions and services.
Maintenance: Proactive versus Reactive Approach
Technology is similar to a car, and a home. Do you wait for things to break before you take the car into the mechanic or do you prefer regular oil changes and tune-ups? Do you want for the roof to leak on your home, or do you get your roof replaced every 10-20 years whether it “needs it” or not? This principal applies to technology as well. Your network, servers, desktops, laptops, and workstations. We can be as proactive or reactive in our approach as you prefer us to be.
Our provided services
Unlimited 8x5 End User Remote Support - Providing support for your employees to ensure they are able to be productive.
Unlimited 8x5 Backend System Remote Support - Providing support for your backend systems to ensure that anything backend is working properly.
Managed and Monitoring Anti-Virus - Providing security and peace of mind that all employees are safe from any viruses/malicious attacks.
Security and Backup Management - Providing backups of identified devices and software to ensure business continuity.
System Monitoring Program: Workstations, and Servers - Monitoring of devices and systems to ensure everything is running as they should be.
Server Maintenance Program - Providing research, and server updates to your server
Technology Road Map Planning - Reoccurring meetings (Usually every 6 months) to review what needs look like based on changes and growth.
Client Access to: Asset Lists, Documented Support Tasks and Activities - Access your assets, tickets, and how-to documents.
Our trusted Technologies we install, maintain, and support
Windows Servers
Windows 10/11 Devices
Android and Apple Mobile Devices (Phones/Tablets)
Anti-Virus to monitor viruses, and other things to protect you from cyber-harm.
Virtual Private Network (VPN) which is used to access your business network from home or travels.
Remote Monitoring Software to be able to provide remote support, and monitor your devices to ensure they’re running efficiently, (The purpose is to monitor performance to ensure nothing malicious is running, or identify if something is wrong with the device, or if it’s time for a new device).
Backup Software to backup your vital business data and enable faster disaster recovery.
General Policies and Practices
We maintain detailed documentation of your assets which enhances our ability to respond quickly to day-to-day issues.
We respond to your time-sensitive requests within 4 business hours, urgent requests sooner.
We prioritize outages, and disaster recovery calls first. Routine service requests are served on a first-come, first-served basis.
You may see more of our business policies here.